Privacy Policy

Hermes Network (“Hermes Network,” “Hermes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy describes how Hermes Network collects, uses, discloses, retains, and protects personal information when you visit hermesnetwork.cloud, use our websites, applications, portals, products, network and security services, or otherwise interact with us (collectively, the “Services”).

Our Services may include cloud-managed networking, Secure SD-WAN, SASE and Zero Trust services, endpoint security, wireless and switching, access control, network monitoring, Digital Twin functionality, Network-as-a-Service, security monitoring, AI-enabled services, managed IT services, and related products and solutions.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Hermes Network and the Services you use.

1.1 Information You Provide

We may collect information that you provide directly to us, including:

• Full name;

• Business or organization name;

• Job title and professional information;

• Email address;

• Telephone number;

• Mailing or business address;

• Username and account information;

• Authentication information;

• Billing and payment information;

• Information submitted through contact forms, demo requests, support requests, or other communications;

• Information provided when registering for events, webinars, or other activities;

• Information contained in customer configurations, policies, documentation, and knowledge bases;

• Information provided through partner, reseller, or managed-service relationships; and

• Other information you voluntarily provide.

1.2 Network, Device, and Security Information

Because Hermes provides networking and cybersecurity services, our Services may process technical information relating to networks, users, devices, applications, and connections.

Depending on the Services configured by a Customer, this information may include:

• IP addresses;

• MAC addresses;

• Device identifiers;

• Hostnames;

• Device type and operating system;

• Network addresses and routing information;

• Authentication and authorization information;

• User and administrator identifiers;

• Network traffic metadata;

• Destination domains or addresses;

• Bandwidth and usage information;

• Application and protocol information;

• Security events;

• Firewall, IDS/IPS, and threat-detection events;

• DNS and web-security information;

• Access-control events;

• Configuration and policy information;

• VPN and connection information;

• Network topology and site information;

• Device posture information;

• Logs of administrative and configuration activities; and

• Other telemetry necessary to operate, secure, and manage the Services.

1.3 Performance and Diagnostic Information

We may collect technical and diagnostic information to maintain and improve the Services, including:

• Network latency;

• Packet loss;

• Throughput;

• Availability and uptime information;

• System errors;

• Crash logs;

• Performance measurements;

• Hardware health information;

• Software and firmware versions;

• Service-status information; and

• Troubleshooting and diagnostic records.

1.4 Website and Online Activity

When you visit our websites or interact with our online Services, we may automatically collect:

• IP address;

• Browser type;

• Operating system;

• Device information;

• Approximate geographic location;

• Pages visited;

• Referring and exit pages;

• Date and time of visits;

• Click and interaction information;

• Website usage information; and

• Cookie and similar technology information.

2. Customer Data

Hermes Network provides services primarily to businesses, organizations, managed service providers, partners, and other institutional customers.

When a Customer uses Hermes Services to process information concerning its employees, customers, contractors, users, devices, or other individuals, Hermes may process that information on the Customer’s behalf.

In these circumstances, the Customer generally determines:

• What information is collected;

• Which individuals are covered;

• The purposes for processing;

• Which Services are enabled; and

• How long the information should be retained.

Hermes processes Customer Data primarily to provide, secure, maintain, monitor, and support the Services and in accordance with applicable contractual requirements.

If you interact with an organization using Hermes Network Services, that organization may be responsible for determining how your information is processed. Privacy questions concerning that organization’s use of the Services should generally be directed to that organization.

3. How We Use Information

We may use personal information and technical information to:

1. Provide and operate the Services;

2. Provision, authenticate, configure, and manage devices and accounts;

3. Establish and enforce network and security policies;

4. Monitor network and system performance;

5. Detect, prevent, investigate, and respond to security threats;

6. Detect malware, intrusions, unauthorized access, and other malicious activity;

7. Maintain network availability and reliability;

8. Provide customer and technical support;

9. Troubleshoot service issues;

10. Authenticate users and administrators;

11. Manage access and permissions;

12. Provide reporting, analytics, and visibility;

13. Maintain inventories of users, devices, applications, and network resources;

14. Provide Digital Twin and network-modeling functionality;

15. Meter and administer Network-as-a-Service offerings;

16. Improve and develop our products and Services;

17. Communicate with customers, partners, and prospective customers;

18. Process transactions and payments;

19. Detect fraud, abuse, and unauthorized use;

20. Comply with legal and regulatory requirements;

21. Protect the security, rights, property, and safety of Hermes Network and others; and

22. Perform other purposes disclosed at the time information is collected or otherwise permitted by law.

4. Network Monitoring and Security Processing

Some Hermes Services are specifically designed to monitor and protect network traffic, devices, applications, users, and systems.

Depending on the products and configurations selected by a Customer, Hermes may process security and network information such as:

• Traffic metadata;

• DNS requests;

• Application information;

• Security events;

• Firewall events;

• Intrusion detection and prevention events;

• Malware indicators;

• Threat intelligence matches;

• Device posture information;

• Authentication events;

• Access requests;

• Data-loss-prevention events;

• Security policy violations; and

• Other information required to identify and respond to threats.

The exact information processed depends on the Customer’s configuration, applicable product, deployment architecture, and applicable agreements.

5. AI and Automated Technologies

Certain Hermes Services may incorporate artificial intelligence, machine learning, analytics, automation, or other automated technologies.

These technologies may be used for purposes such as:

• Threat detection;

• Security analysis;

• Anomaly detection;

• Network optimization;

• Application identification;

• Data-loss prevention;

• Automated policy enforcement;

• Security event analysis;

• Operational monitoring;

• Network modeling and simulation; and

• Other functionality described in the applicable Service documentation.

Hermes will process information used by these technologies in accordance with applicable contracts, product configurations, and applicable law.

Customer Data will not be used to train generalized artificial-intelligence models for unrelated third parties unless expressly authorized by the applicable Customer or otherwise permitted by an applicable agreement.

6. Video and Physical-Security Information

Certain Hermes products and solutions may support AI-enabled video surveillance or physical-security functionality.

Where such functionality is enabled by a Customer, the Services may process information from cameras or other physical-security systems, including:

• Video streams;

• Video metadata;

• Security events;

• Motion or activity events;

• Object or activity classifications;

• Camera identifiers;

• Time and location information; and

• Other information configured by the Customer.

Customers are responsible for ensuring that their use of video surveillance and related technologies complies with applicable privacy, employment, biometric, recording, notice, and consent requirements.

7. Cookies and Similar Technologies

Our websites and online Services may use cookies, pixels, local storage, SDKs, analytics technologies, and similar technologies.

We may use these technologies to:

• Operate and secure our websites;

• Remember preferences;

• Authenticate users;

• Analyze website traffic;

• Understand how visitors use our Services;

• Measure marketing effectiveness;

• Improve website performance; and

• Detect security or technical issues.

Where required by applicable law, we will provide appropriate consent mechanisms and choices regarding non-essential cookies and similar technologies.

You can generally control cookies through your browser settings, although disabling certain cookies may affect functionality.

8. How We Share Information

We may disclose information in the following circumstances.

8.1 Service Providers

We may engage third-party providers to help operate our business and Services, including providers of:

• Cloud infrastructure;

• Data storage;

• Network infrastructure;

• Telecommunications;

• Security services;

• Analytics;

• Customer support;

• Authentication;

• Payment processing;

• Software and application infrastructure; and

• Other business services.

These providers may access information only as reasonably necessary to perform services for Hermes or as otherwise permitted by law.

8.2 Customer-Authorized Integrations

Customers may choose to integrate Hermes Services with third-party applications, identity providers, cloud platforms, security platforms, SIEM systems, endpoint systems, or other technologies.

Information may be transmitted between Hermes and those third-party systems as necessary to provide the requested functionality.

Third-party services are governed by their own terms and privacy policies.

8.3 Partners and Managed Service Providers

Hermes may work with authorized MSPs, MSSPs, resellers, telecommunications providers, technology partners, and other business partners to provide Services.

Where applicable, these parties may process information necessary to deploy, administer, support, or manage Services.

8.4 Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulations;

• Respond to subpoenas, court orders, or other lawful processes;

• Respond to lawful governmental requests;

• Enforce agreements;

• Protect the security or integrity of our systems;

• Investigate fraud or abuse; or

• Protect the rights, property, or safety of Hermes Network, our customers, users, or others.

8.5 Business Transactions

Information may be transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.

9. Information We Do Not Sell

Hermes Network does not sell personal information for monetary consideration.

We also do not share personal information with third parties for their independent direct-marketing purposes except where permitted by applicable law and consistent with the choices available to you.

10. Data Security

Hermes Network maintains technical, administrative, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Depending on the Services involved, safeguards may include:

• Encryption in transit;

• Encryption at rest;

• Role-based access controls;

• Multi-factor authentication;

• Zero Trust security controls;

• Administrative access controls;

• Network segmentation;

• Monitoring and logging;

• Vulnerability management;

• Security testing;

• Incident response procedures; and

• Other technical and organizational security measures.

No security system can guarantee absolute security. Accordingly, we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed in violation of our safeguards.

11. Data Retention

We retain personal information, network information, security logs, and other information for as long as reasonably necessary for the purposes described in this Privacy Policy, applicable contracts, and legal requirements.

Retention periods may vary depending on:

• The type of information;

• The applicable Service;

• Customer configuration;

• Security requirements;

• Legal and regulatory obligations;

• Contractual requirements; and

• Operational and business needs.

Standard log data may be retained for a minimum of 12 months, unless a different period is specified by contract, applicable law, or the configuration of the applicable Service.

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to backup, security, legal, and contractual requirements.

12. International Data Transfers

Hermes Network and its service providers may process information in countries other than the country where you reside.

Where personal information is transferred internationally, Hermes will implement appropriate safeguards where required by applicable privacy law.

Depending on the applicable jurisdiction, these safeguards may include contractual protections, adequacy mechanisms, or other legally recognized transfer mechanisms.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Request restriction of certain processing;

• Object to certain processing;

• Request portability of certain information;

• Withdraw consent where processing is based on consent; and

• Opt out of certain forms of processing where required by law.

You may also have the right to appeal a decision concerning a privacy request.

To exercise applicable rights, contact us using the information in the “Contact Us” section.

We may need to verify your identity before fulfilling a request.

If your information is processed by Hermes on behalf of one of our Customers, we may refer your request to that Customer because the Customer may be the entity responsible for determining how the information is processed.

14. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including, depending on the circumstances:

• The right to know and access personal information;

• The right to correct inaccurate personal information;

• The right to request deletion;

• The right to opt out of certain sales or sharing;

• The right to limit certain uses or disclosures of sensitive personal information;

• The right to receive information about categories of personal information collected and disclosed; and

• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Hermes Network does not sell personal information for monetary consideration.

Where applicable California law provides additional rights or opt-out mechanisms, Hermes will provide those rights in accordance with the law.

15. Children’s Privacy

Our Services are intended for businesses, organizations, and professional users and are not directed toward children.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to Hermes Network, please contact us so that we can take appropriate action.

Where applicable law establishes a higher minimum age, that requirement will apply.

16. Third-Party Services and Websites

Our websites and Services may contain links to third-party websites or integrate with third-party applications and services.

Hermes Network does not control the privacy practices of third parties.

Your use of third-party services is governed by the applicable third party’s terms and privacy policy.

We encourage you to review those policies before providing personal information to third parties.

17. Do Not Track and Global Privacy Signals

Some browsers provide “Do Not Track” signals or similar privacy controls.

Where required by applicable law, Hermes Network will honor legally recognized browser-based privacy signals and provide applicable mechanisms for exercising privacy choices.

18. Marketing Communications

We may contact customers, prospects, partners, and other business contacts about Hermes products, services, events, webinars, demonstrations, or other business-related matters.

You may unsubscribe from promotional communications by using the unsubscribe mechanism contained in the relevant communication.

We may continue to send non-promotional communications necessary to provide Services, administer accounts, address security matters, or communicate important operational information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, or legal requirements.

When we update the Policy, we will revise the “Last Updated” date at the top.

If required by applicable law, we will provide additional notice of material changes.

20. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Hermes Network
1810 E Sahara Ave, Ste 212-1354
Las Vegas, NV 89104
United States

Privacy: privacy@hermesnetwork.cloud
General Email: info@hermesnetwork.cloud
Telephone: +1 866-818-6006
Website: hermesnetwork.cloud

For privacy requests, please provide enough information for us to identify the relevant account, Customer relationship, or information involved. We may request additional information to verify your identity.

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Legal Review Notice: This Privacy Policy is a general draft and is not legal advice. Before publication, Hermes Network should have qualified privacy counsel confirm the legal entity and addresses, controller/processor roles, data-processing agreements, subprocessors, international-transfer mechanisms, precise retention schedules, cookie/analytics practices, AI and video-processing practices, state privacy disclosures, and any obligations applicable to telecommunications, cybersecurity, network monitoring, surveillance, healthcare, government, or other regulated customers.