- Information We Collect
We collect various types of information to provide and improve our Services. The information we collect may include:
2.1. Personal Information: Information that can be used to identify or contact you, such as your name, email address, phone number, and billing information.
2.2. Account Information: Data related to your Hermes Network account, including username, password, and authentication information.
2.3. Device and Usage Information: Information about the devices you use to access our Services, such as device type, operating system, IP address, and usage data, including logs and analytics data.
2.4. Network Information: Data related to the performance of your network, such as latency, bandwidth, and connection quality.
2.5. Customer Support: When you contact our customer support, we may collect information about your inquiries and communications with our support team.
- How We Use Your Information
We use your personal information for the following purposes:
3.1. Providing Services: To deliver and maintain our SD-WAN services, troubleshoot issues, and communicate with you about your account.
3.2. Customer Support: To assist you with technical and non-technical inquiries and support requests.
3.3. Service Improvement: To analyze usage data and enhance the performance and features of our Services.
3.4. Marketing: To send you relevant communications and updates about our Services, promotions, and events, but only if you have opted in to receive such communications.
3.5. Legal and Compliance: To comply with legal obligations and respond to legal requests, and to protect our rights and the rights of others.
- Sharing Your Information
We may share your personal information in the following situations:
4.1. Service Providers: We may engage third-party service providers to assist in delivering our Services, such as cloud infrastructure providers, and may share your information with them as necessary.
4.2. Legal Requirements: We may share your information to comply with legal obligations or in response to lawful requests from government authorities.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
- Security and Data Retention
- Your Privacy Choices
You have certain privacy choices, including:
6.1. Account Information: You can access and update your account information at any time through your account settings.
6.2. Communications: You can opt-out of marketing communications by following the instructions provided in such communications.
6.3. Access and Deletion: You may request access to and deletion of your personal information as permitted by law.
- Contact Us
Hermes Network SD-WAN