Privacy Policy


  1. Introduction

Hermes Network SD-WAN (“Hermes Network,” “we,” “us,” or “our”) values the privacy and security of your data. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information for telecom carriers and their end-users (“you” or “your”) when you use our SD-WAN services. This Privacy Policy applies to all Hermes Network products and services (collectively, the “Services”).


Please read this Privacy Policy carefully to understand how we handle your personal information. By using our Services, you consent to the practices described in this Privacy Policy.


  1. Information We Collect

We collect various types of information to provide and improve our Services. The information we collect may include:


2.1. Personal Information: Information that can be used to identify or contact you, such as your name, email address, phone number, and billing information.


2.2. Account Information: Data related to your Hermes Network account, including username, password, and authentication information.


2.3. Device and Usage Information: Information about the devices you use to access our Services, such as device type, operating system, IP address, and usage data, including logs and analytics data.


2.4. Network Information: Data related to the performance of your network, such as latency, bandwidth, and connection quality.


2.5. Customer Support: When you contact our customer support, we may collect information about your inquiries and communications with our support team.


  1. How We Use Your Information

We use your personal information for the following purposes:


3.1. Providing Services: To deliver and maintain our SD-WAN services, troubleshoot issues, and communicate with you about your account.


3.2. Customer Support: To assist you with technical and non-technical inquiries and support requests.


3.3. Service Improvement: To analyze usage data and enhance the performance and features of our Services.


3.4. Marketing: To send you relevant communications and updates about our Services, promotions, and events, but only if you have opted in to receive such communications.


3.5. Legal and Compliance: To comply with legal obligations and respond to legal requests, and to protect our rights and the rights of others.


  1. Sharing Your Information

We may share your personal information in the following situations:


4.1. Service Providers: We may engage third-party service providers to assist in delivering our Services, such as cloud infrastructure providers, and may share your information with them as necessary.


4.2. Legal Requirements: We may share your information to comply with legal obligations or in response to lawful requests from government authorities.


4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.


4.4. Consent: We may share your information with third parties for purposes other than those outlined in this Privacy Policy if you provide your explicit consent.


  1. Security and Data Retention

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.


  1. Your Privacy Choices

You have certain privacy choices, including:


6.1. Account Information: You can access and update your account information at any time through your account settings.


6.2. Communications: You can opt-out of marketing communications by following the instructions provided in such communications.


6.3. Access and Deletion: You may request access to and deletion of your personal information as permitted by law.


  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:


Hermes Network SD-WAN


We may update this Privacy Policy from time to time, so please review it periodically. Your continued use of our Services after any changes will signify your acceptance of those changes.